Privacy Policy

Effective Date: March 10, 2026

Overview:

This Privacy Policy explains how Desi Shad (“we,” “us,” or “our”) collects, uses, and discloses information when you visit our website, https://desishad.com (the “Website”), and purchases our everyday necessary items and products. It also details your choices regarding your information.


At Desi Shad, we value your privacy. This policy explains what happens to the information you provide while visiting our website, ensuring you can shop with confidence.

  1. INFORMATION WE GATHER

We collect various types of information to fulfill your orders, enhance your Website experience, and comply with legal requirements.

  • Order Information: When you place an order, we collect details necessary to process and fulfill it, such as your name, billing and shipping address, email address, and phone number. We also collect payment information, which is securely processed by our third-party payment gateways (Stripe and PayPal). We do not directly store your full credit card details on our servers.
  • Account Information: If you create an account, we may collect your username, password, and shopping preferences.
  • Communications Data: When you opt-in to notifications or contact us, we collect your phone number for SMS, WhatsApp, and Voice communications, as well as records of those communications.
  • Usage Data & Analytics: We collect data like your IP address, browser type, operating system, time spent on the Website, and pages visited.
  • Cookies and Tracking Technologies: We utilize third-party tracking technologies, specifically Google Analytics and Meta Pixel, to understand user behavior, optimize our website, and deliver targeted advertising. You can manage your preferences for these tracking technologies at any time using the cookie consent banner available on our Website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • Order Fulfillment: Processing your orders accurately, verifying payments, and managing shipping.
  • Customer Service: Responding to inquiries and providing support.
  • Communications & Notifications: Utilizing integrated service providers (such as Twilio) to send you transactional updates (e.g., account creation, purchase status, shipment tracking, password recovery) and, subject to your explicit consent, promotional offers via SMS, WhatsApp, and Voice calls.
  • Website Improvement & Personalization: Analyzing usage data to optimize website performance and suggest products tailored to your preferences.
  • Marketing (Targeted Advertising): Using data collected via Meta Pixel and Google Analytics to deliver relevant promotional content to you on other platforms.
  • Fraud Prevention: Protecting our website and users from unauthorized transactions.

3. SHARING YOUR INFORMATION

We only share your information when necessary to fulfill your orders, provide exceptional service, and comply with legal requirements.

  • Trusted Service Providers: We share information with payment processors (Stripe and PayPal), third-party shipping and logistics partners to facilitate the delivery of your orders, and communication platforms (e.g., Twilio for SMS/WhatsApp/Voice notifications) strictly to perform these services on our behalf.
  • Analytics & Advertising Partners: We share usage data with Google and Meta to help us understand website traffic and deliver targeted marketing.
  • A2P 10DLC & SMS Data Restriction: We strictly respect your communication preferences. No mobile information or text messaging originator opt-in data and consent will be shared with third parties, affiliates, or advertising partners for marketing or promotional purposes. All sharing of information mentioned in the above categories strictly excludes SMS consent data.
  • Cross-Border Data Transfers (International Operations): While our business is based in Fort Worth, Texas, USA, our production and operational support teams are located in Bangladesh. By using our services, you acknowledge that your data (such as order details and customer service inquiries) may be accessed and processed by our authorized personnel in Bangladesh strictly for the purposes of fulfilling your order and providing support.
  • Legal Disclosures & Mergers: We may disclose your information if required by law, court order, or to protect our legal rights, or in the event of a corporate merger or acquisition. We do not sell your personal data to third-party data brokers.

4. TEXT MESSAGING (SMS), WHATSAPP, AND VOICE COMMUNICATIONS

By providing your phone number and proceeding with your purchase, you agree to receive communications from Desi Shad, which may include SMS, WhatsApp messages, and Voice calls regarding your order status and account security. Promotional messaging requires your explicit, affirmative consent.

  • Rates: Standard message and data rates may apply depending on your mobile carrier.
  • Opting Out: You may request to opt out of receiving promotional communications at any time. For immediate cessation of automated SMS, reply “STOP” to any message you receive from us. You may also email your request directly to info@desishad.com to withdraw consent.

5. STATE PRIVACY RIGHTS (INCLUDING CALIFORNIA)

If you are a resident of certain US states (such as California), you may have specific rights regarding your personal data under laws like the CCPA/CPRA. Because we use tools like Meta Pixel, your data may be “shared” for cross-context behavioral advertising.

  • Right to Know & Access: You can request the specific pieces of personal data we have collected about you.
  • Right to Delete: You can request the deletion of your personal data.
  • Right to Opt-Out: You may opt out of the sharing of your data for targeted advertising by using the cookie consent preference tool available on our Website, adjusting your browser’s cookie settings, or contacting us directly.

6. YOUR ROLE IN DATA SECURITY

While we implement robust security measures, data security is a shared responsibility. We encourage you to use strong passwords and remain wary of phishing attempts. If a data breach occurs, we will notify you promptly as required by law.

7. CHILDREN’S PRIVACY

Our website and products are not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal data, please contact us immediately.

8. THIRD-PARTY LINKS

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time to reflect evolving technologies and legal requirements. Material changes will be posted on this page with an updated “Effective Date.”

10. CONTACT US

If you have any questions, wish to exercise your data rights, or need to adjust your communication preferences, please contact us:

Email: info@desishad.com 

To: Desi Shad

Address: Fort Worth TX 76123, USA