Overview:

This Privacy Policy explains how Desi Shad (“we,” “us,” or “our”) collects, uses, and discloses information when you visit our website, https://desishad.com/ (the “Website”), and purchase our Deshi Masala products. It also details your choices regarding your information.

Protecting Your Privacy Online

At Deshi Shad, we value your privacy. This policy explains what happens to the information you provide while visiting our website. It is like looking behind the curtain to see how everything works!

This policy includes the following,

  • Information We Collect: We will tell you what kind of information we collect, such as your name when you buy something or the pages you visit to improve the site.
  • Why do we collect it? We will explain how this information helps us make your experience better, from remembering your preferences to providing you with the best products.
  • Keeping your information safe: We take extra precautions to protect your data, such as using strong passwords and keeping it out of the wrong hands.
  • Controlling your information: You are the ultimate authority of your data! We will explain how you can control what information you share and even ask us to delete it if necessary.

You can use our website with confidence once you understand how we handle your information. So dive in and see how we keep your privacy in top shape!

INFORMATION WE GATHER:

We collect various types of information to fulfill your orders, enhance your Website experience, and comply with legal requirements. Here is a breakdown:

  • Order Information: When you place an order, we collect details necessary to process and fulfill it, such as your name, billing and shipping address, email address, and phone number. We may also collect payment information, like your credit card details.
  • Account Information: If you create an account on our Website, we may collect additional information, such as your username, password, and preferences.
  • Usage Data: We may collect usage data like your IP address, browser type, operating system, referring URL, time spent on the Website, pages visited, features used, and search queries. This information helps us understand how you use the Website and improve your experience.
  • Cookies and Tracking Technologies: We may use cookies and other tracking technologies to gather information about your browsing activity on the Website. This information can be used for various purposes, such as remembering your preferences, analyzing website traffic, and serving targeted advertising.

Social Media Integration:

Connecting with the Desi Shad Community: If Desi Shad integrates with social media platforms (if applicable,) you may choose to log in to your account with a social media provider. In such cases, the social media provider may share certain information about you with Desi Shad, depending on your privacy settings with that platform. Be sure to review the privacy policies of any social media providers before linking your accounts.

We are committed to protecting your privacy. We will only collect information that is necessary for the purposes outlined above and will use it in accordance with this Privacy Policy. You have choices regarding your information. You can manage your cookie preferences through your web browser settings and opt out of marketing communications from us. We will keep your information secure and take reasonable steps to protect it from unauthorized access, disclosure, alteration, or destruction.

By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

HOW WE USE YOUR INFORMATION

At Desi Shad, we take user privacy seriously. We use the information we collect for various purposes, all aimed at fulfilling your orders, enhancing your experience, and providing exceptional service. Here is a detailed breakdown of how we utilize your information:

Order Fulfillment and Customer Service:

  • Processing Orders: Your order information (name, address, email, phone number) is essential for processing your Deshi Masala order accurately and efficiently. We use it to verify payment information, confirm your order details, and communicate with you regarding order status and delivery updates.
  • Customer Service: We may use your contact information (email, phone number) to respond to your inquiries, address any concerns you have about your order, and provide exceptional customer service.

Account Management:

  • Account Creation and Login: Your account information (username and password) allows you to create a secure Desi Shad account for a more convenient shopping experience. You can manage your account details, order history, and preferences through your account dashboard.
  • Personalized Recommendations: Based on your preferences (like spice level or recipe interests), we may suggest Deshi Masala products you might enjoy, helping you discover new culinary delights.

Website Experience and Functionality:

  • Website Improvement: We use anonymized usage data (IP address, browser type, operating system, referring URL, time spent on the Website, pages visited, features used, and search queries) to understand how users navigate our website. This allows us to identify areas for improvement, optimize website performance, and enhance user experience.
  • Content Personalization: Based on your browsing behavior and past purchases, we may personalize the content you see on our website. This could include showcasing Deshi Masala products you have viewed before or suggesting recipes that complement your spice preferences.

Marketing and Communication:

  • Transactional Emails: We use your email address to send you essential transactional emails related to your Desi Shad orders, such as order confirmations, shipping updates, delivery notifications, and receipts.
  • Marketing Communications (with your consent): If you opt-in to receive marketing communications from Desi Shad, we may use your email address to send you newsletters, promotions, special offers, and updates about new Deshi Masala products or recipes. You can always unsubscribe from these communications at any time.

Fraud Prevention and Legal Compliance:

  • Protecting Our Customers: We may use your information to prevent fraudulent transactions and protect the security of our website and users. This may involve verifying billing information and collaborating with fraud prevention services.
  • Legal Obligations: We may be required to disclose your information if necessary to comply with legal obligations, respond to court orders, or enforce our terms of service.

Data Retention:

We will retain your information for as long as it is necessary to fulfill the purposes described above unless a longer retention period is required or permitted by law.

Transparency and Your Choices:

We are committed to transparency regarding your information. You have control over your data and can choose how you use it. Here is how:

  • Manage Cookie Preferences: You can adjust your web browser settings to manage or disable cookies used on our website.
  • Opt-Out of Marketing Communications: You can unsubscribe from receiving marketing emails from Desi Shad by following the unsubscribe instructions included in those emails.
  • Access and Update Your Information: If you have a Desi Shad account, you can access and update your personal information through your account dashboard.
  • Request Data Deletion: You can contact us at info@desishad.com to request that we delete your information.

We will strive to respect your choices and respond to your requests on time.

SHARING YOUR INFORMATION

At Desi Shad, we understand the importance of data privacy. We only share your information when necessary to fulfill your orders, provide exceptional service, and comply with legal requirements. Here is a breakdown of when and with whom we may share your information:

Trusted Service Providers:

To ensure smooth operation, order fulfillment, and exceptional customer service, we collaborate with trusted third-party service providers. These providers are carefully vetted and contractually obligated to:

  • Maintain the confidentiality of your information.
  • Use your information only for the specific purposes outlined in our agreement with them.
  • Adhere to industry best practices for data security.

Examples of service providers we may share your information with include:

  • Payment processors: To securely process your credit card or other payment information for order fulfillment.
  • Fulfillment companies: To accurately package, ship, and deliver your Deshi Masala products.
  • Customer service providers: To assist us in resolving your inquiries, queries, and providing exceptional support.
  • Data analytics providers: To help us understand user behavior and improve the Desi Shad website and user experience.

Limited Disclosures:

In rare instances, we may be required to disclose your information beyond our trusted service providers. These situations are limited to:

  • Legal Requirements: If compelled by law, court order, or legal process, we may be required to disclose your information.
  • Fraud Prevention: To protect against fraudulent transactions or activity that threatens the security of our website or users, we may share information with fraud prevention services or law enforcement agencies.
  • Merger or Acquisition: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner or operator, provided they comply with the terms of this Privacy Policy.

Desi Shad Commitment:

We will never sell your personal information to third-party marketers or advertisers without your explicit consent. We are committed to transparency and will always inform you when your information is being shared with a third party.

Your Control:

You have the right to know who your information is being shared with. If you have any concerns about our data-sharing practices, please do not hesitate to contact us at info@desishad.com. We will be happy to address your questions and provide further details.

YOUR ROLE IN DATA SECURITY:

While we implement robust security measures, data security is a shared responsibility. Here are some steps you can take to further protect your information:

  • Create Strong Passwords: Use unique and complex passwords for your Desi Shad account and other online services.
  • Be Wary of Phishing Attempts: Phishing emails can appear legitimate, but they are designed to trick you into revealing personal information. Be cautious of emails requesting your login credentials or financial information.
  • Keep Software Updated: Regularly update your web browser, operating system, and security software to ensure you have the latest security patches.

We are committed to being transparent about data security. If there is ever a security incident that affects your information, we will notify you promptly and outline the steps we are taking to address the issue. By choosing Desi Shad, you can be confident that your information is protected with industry-standard security measures and a commitment to responsible data handling.

CHILDREN’S PRIVACY:

At Desi Shad, protecting the privacy of children is a top priority. Our website and Deshi Masala products are not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13.

Here is how we ensure a safe online environment for children:

  • Age Verification: We may implement age verification measures, such as requesting the date of birth information, to restrict access to certain features or prevent purchases by minors.
  • Limited Data Collection: We do not actively collect any personal information from users we believe to be under 13.
  • Parental Controls: We encourage parents and guardians to be involved in their children’s online activities. Parental control settings on web browsers and devices can help restrict access to websites not intended for children.

If You Believe Your Child Has Provided Information:

If you are a parent or guardian and believe that your child under 18 has provided personal information to Desi Shad, please contact us immediately at info@desishad.com. We will take immediate steps to investigate the situation and delete any such information from our records.

THIRD-PARTY LINKS:

The Desi Shad website may contain links to external websites and services operated by third parties (“Third-Party Links”). These Third-Party Links are not under our control, and we are not responsible for the content, privacy practices, or security of any Third-Party Link.

CHANGES TO THIS POLICY:

At Desi Shad, we strive to continuously improve our services and adapt to evolving technologies and legal requirements. This may necessitate updates to our Privacy Policy. Here is how we will keep you informed about any changes:

  • Policy Updates: We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised Privacy Policy on our website with a revised “Effective Date” at the top.
  • Reviewing Updates: We encourage you to periodically review this Privacy Policy to stay informed about updates and how your information is protected.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please do not hesitate to contact us using the following methods:

Email: info@desishad.com 

To: Desi Shad

Address: Fort Worth TX 76123, USA

We value your feedback, requests, or recommendations and will strive to respond to your inquiries promptly and comprehensively.