WELCOME TO Desi Shad AUTHENTIC DESHI MASALA

These Terms and Conditions (“Terms”) govern your access to and use of the Desi Shad website located at https://desishad.com/ (the “Website”) and any related services offered by Desi Shad (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website.

Introduction: A Taste of Home, Delivered

Desi Shad was made from a yearning for authentic South Asian flavors. In 2015, Foysal Mahmud, our Head of Operations, was planning a trip to Bangladesh to marry his high school sweetheart. His mom packed him some homemade desi masala, a spice blend that evoked the taste of home. Back in the US, Foysal struggled to create delicious meals. But with his mom’s masala, his food was transformed. He shared it with friends, and their enthusiastic response sparked an idea.

In 2018, when Foysal’s wife moved to the US, she brought a fresh batch of masala. The demand from friends just kept growing. Foysal realized there was a need for high-quality, authentic desi masalas within the South Asian immigrant community in the US. Desi Shad was founded to bridge that gap, bringing the taste of home to Desi kitchens across America.

  1. User Eligibility:

The Website is intended for users who are 18 years of age or older. You must be able to form legally binding contracts in accordance with applicable law to use the Website. By using the Website, you represent and warrant that you meet all of these eligibility requirements.

  1. User Accounts:

You may create an account on the Website (“My Account”) to access certain features and functionalities. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are also fully responsible for all activities that occur under your account. You agree to immediately notify Desi Shad of any unauthorized use of your account or any other security breaches. Desi Shad will not be liable for any loss or damage arising from your failure to comply with these security obligations.

  1. Orders and Payment:
    1. Placing Orders: You can place orders for our Desi Masala products through the Website. When you place an order, you will be asked to provide certain information, including your name, billing address, shipping address, email address, and phone number. You are responsible for ensuring that all information provided is accurate and complete.
    2. Payment: We accept various payment methods as indicated on the Website. When you place an order, you authorize us to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees.
    3. Order Confirmation and Changes: After placing an order, you will receive an order confirmation email with details of your purchase. You can review your order details and make any necessary changes (subject to availability) by contacting us at info@desishad.com as soon as possible after placing your order.
    4. Order Fulfillment and Shipping: We will fulfill your order and ship your Desi Masala products to the address you provided during checkout. We strive to process and ship orders within a reasonable timeframe, but we cannot guarantee specific delivery dates. Shipping costs will be calculated based on your order weight and destination and will be displayed before you place your final order.
    5. Order Cancellation: You may be able to cancel your order before it ships by contacting us at info@desishad.com. However, we cannot guarantee that we will be able to cancel your order before it ships. If your order has already shipped, you may be able to return it in accordance with our Return Policy posted on this Website.
  1. Product Descriptions and Availability:

We strive to provide accurate and complete information about our Desi Masala products on the Website. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. The availability of products on the Website is subject to change without notice.

  1. Return Policy:

We offer a return policy for Desi Masala products purchased on the Website. You can find our detailed Return Policy on a separate page of the Website.

  1. Intellectual Property:

The Website and its entire contents, including text, graphics, logos, images, audio clips, video clips, software, data, and other materials (collectively, the “Content”), are protected by copyright, trademark, and other intellectual property laws. The Content is owned by Desi Shad or its licensors. You may not use any Content without our prior written permission.

  1. User Conduct:

You agree to use the Website in a lawful manner and in accordance with these Terms. You agree not to use the Website for any purpose that is prohibited by law or regulation, including, but not limited to:

  • Uploading, posting, or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, or racially or ethnically offensive.
  • Interfering with or disrupting the Website or servers or networks connected to the Website.
  • Attempting to gain unauthorized access to the Website, user accounts, or computer systems connected to the Website.
  • Using the Website to violate the intellectual property rights of others.

We reserve the right, at our sole discretion, to take any action we deem necessary to enforce these Terms, including, without limitation:

  • Removing any content that violates these Terms.
  • Suspending or terminating your account.
  • Reporting you to law enforcement for any illegal or harmful activity.

If you encounter any content or behavior that violates these Terms, please report it to us immediately at info@desishad.com. We appreciate your help in maintaining a safe and enjoyable experience for all users. By following these User Conduct guidelines, you can help us create a positive and productive online community at Desi Shad.

MISCELLANEOUS PROVISIONS

  1. Disclaimers:

No Warranties:

DESI SHAD MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE WEBSITE, ITS CONTENT, OR THE SERVICES PROVIDED THEREON. THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THEREON ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. USE OF THE WEBSITE IS AT YOUR OWN RISK.

Limitation of Liability:

DESI SHAD SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR THE CONTENT OR SERVICES PROVIDED THEREON, EVEN IF DESI SHAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE, CONTENT, OR SERVICES IS TO STOP USING THE WEBSITE.

Indemnification:

You agree to defend, indemnify, and hold harmless DESI SHAD, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Website, your violation of these Terms, or your violation of any rights of a third party.

  1. Termination:

We may terminate your access to the Website for any reason, at any time, without notice. We may also terminate these Terms at any time by posting the revised Terms on the Website. Your access to the Website will terminate immediately upon such posting. You agree that all provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and indemnification.

  1. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”). The arbitration shall be held in the State of Texas. The arbitrator’s decision shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

  1. Force Majeure:

Desi Shad will use its reasonable efforts to fulfill its obligations under these Terms. However, we will not be liable for any delay or failure in performance due to events beyond our reasonable control, including, but not limited to:

  • Acts of God (e.g., earthquakes, hurricanes, floods)
  • War, terrorism, or civil unrest
  • Labor strikes or other industrial actions
  • Fires, explosions, or other accidents
  • Shortages of materials or supplies
  • Government regulations or orders
  • Power outages or other disruptions of communication networks

In the event of a Force Majeure event, Desi Shad will use commercially reasonable efforts to minimize the delay or failure in performance. We will notify you promptly of the Force Majeure event and its expected duration. If the Force Majeure event continues for an extended period, we will work with you to find a mutually agreeable solution.

  1. Entire Agreement:

These Terms constitute the entire agreement between you and DESI SHAD regarding your use of the Website and supersede all prior or contemporaneous communications and proposals, whether oral or written.

  1. Severability:

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

  1. Waiver:

No waiver by DESI SHAD of any breach of any provision of these Terms shall be deemed a waiver of any subsequent breach.

  1. Amendments

We reserve the right to modify these Terms at any time by posting the revised Terms on the Website. You agree to review the Terms periodically and be aware of any modifications. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

  1. Assignment:

You may not assign your rights or obligations under these Terms without the prior written consent of DESI SHADH. DESI SHADH may assign its rights and obligations under these Terms to any third party at any time without notice.

Contact Us:

If you have any questions or concerns about these Terms, please contact us at:

Email: info@desishad.com 

To: Desi Shad

Address: Fort Worth TX 76123, USA